FAQ
Effective date: September 8, 2026
What products are currently sold?
Stanley1913 offers insulated drinkware, bottles, tumblers, mugs, food jars, coolers, lunch boxes, camp and barware, and compatible accessories. Each product page is the current source for availability and item details.
What currency and payment cards can I use?
Payment is processed in USD. Checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover as displayed for the transaction.
Can I order from outside the United States?
No. The store ships only to United States delivery addresses.
What does standard delivery cost?
Standard shipping is free for every U.S. order, with no minimum purchase requirement.
How long does order processing take?
Processing normally takes 1–2 business days before carrier handoff. Orders received by 5:00 PM Pacific Time (America/Los_Angeles) enter that business day's queue when operationally possible.
How long is carrier transit?
Transit normally takes 4–6 business days after dispatch. That carrier period is separate from processing.
Will I receive tracking?
Yes. We send a tracking number after the parcel ships using the checkout contact details.
May I cancel an order?
You may request cancellation before shipment. Cancellation cannot be guaranteed after fulfillment begins; after shipment, follow the Refund Policy.
How does a return work?
Request a return for any reason within 30 days after delivery. Once approved, Stanley1913 pays return shipping and provides a free prepaid label. No restocking fee is charged.
Can I request an exchange?
Yes. The same 30-day window applies to exchanges. Contact support so availability can be confirmed and a no-cost return label supplied.
When will a refund appear?
After a return is received, inspected, and approved, the refund is issued to the original payment method. Banks and card issuers normally need 5–10 business days after issuance to post it.
What if an item is damaged, defective, incorrect, or incomplete?
Contact us promptly. The ordinary-return exclusions do not reduce your remedies, and we will arrange an appropriate replacement, exchange, or refund without charging approved return shipping.
How can I reach the store?
Email mudobizoxe11@gmail.com, call 641-278-3761, or write to 1880 Dekalb Ave, Ridgewood, New York, 11385, United States. Customer support hours are Monday to Friday, 9:00 AM–5:00 PM Pacific Time (America/Los_Angeles), excluding U.S. public holidays.
Merchant Record and Policy Contact
Store: Stanley1913
Email: mudobizoxe11@gmail.com
Phone: 641-278-3761
Physical and default return address: 1880 Dekalb Ave, Ridgewood, New York, 11385, United States